Immediate danger or serious emergency
Call 112 for police, ambulance or fire assistance. Give your location, the nearest hotel, street, beach access or recognisable landmark and stay on the line.
- Use 112 when life, safety or property is in immediate danger.
- Keep your phone available in case the operator or responders call back.
- Ask a nearby member of staff to help explain your location when needed.
Police and reporting theft
Keep any police report reference needed by your insurer. If someone is in danger or needs urgent treatment, get emergency help first.
- Freeze stolen bank cards and block a stolen SIM as soon as it is safe to do so.
- Take identification and any serial numbers, receipts or tracking screenshots you have.
- Use official police channels rather than people offering paid help to file a report.
Lost child or vulnerable person
Alert venue staff, beach lifeguards or police immediately and give a clear description, last known location and contact number.
- Keep one responsible adult at the place the person was last seen while following police or lifeguard instructions.
- Share a recent photograph and clothing description.
- Do not send the whole group searching in different directions without a meeting point.
- Call 112 immediately if there is danger or the child may have entered the sea.
Fire, sea and beach emergencies
Use lifeguards and official emergency services rather than entering dangerous water or returning to a building affected by smoke or fire.
- Follow beach flags and lifeguard instructions.
- Leave the water during severe storms and follow official instructions.
- Never block access routes used by emergency vehicles.