Emergency and public services
Use 112 for an immediate emergency. For health guidance in Catalonia, call 061 Salut Respon.
- Use the emergency and medical guides for local contact details.
- Check the location and current opening arrangements before making a non-emergency journey.
Consular help
Use the official government service for your nationality, particularly for a lost passport or emergency travel document.
Banks and card providers
Use the official banking app or the overseas lost-and-stolen number published by your bank. Avoid search adverts and never share a one-time security code.
- Freeze a missing card first.
- Check recent and pending transactions.
- Keep an alternative payment method separate.
Mobile networks from abroad
Use your network’s official app or website for roaming, SIM blocking or account access.
- Block a stolen SIM.
- Check roaming allowances and charges.
- Keep account details somewhere secure and separate from the phone.
Airlines and transport operators
Go directly to the airline, airport, rail or bus operator for live disruption, booking changes and official timetable confirmation.
- Keep booking references ready.
- Use the operator named on the ticket.
- Do not rely on third-party contact numbers from search adverts.