Lost or stolen passport
Report theft where appropriate, contact your airline when travel is imminent and use your own government’s official guidance for emergency travel documents.
- Do not travel to the airport assuming a photograph of the passport will be accepted.
- Keep booking references and travel dates ready.
- Use only official government or consular channels.
Phone, wallet or bank cards
Freeze cards, secure important accounts and use device-tracking tools before the battery is exhausted or the device is switched off.
- Change passwords where the lost device could access email or banking.
- Contact the mobile network to block the SIM when needed.
- Report theft and retain the reference for insurance.
- Do not confront anyone at a device-tracking location.
Luggage, keys and everyday property
Check the venue, transport operator, accommodation and local lost-property arrangements in the order the item was last used.
- Give a detailed description rather than only the item type.
- Do not post room numbers, key details or identity-document photographs publicly.
- Arrange secure collection and verify ownership.